FAQ

 

Q: Where are you located?
A: We’re based in Pasadena, California! 
Our address starting the END OF MAY is 1 W. California Blvd Ste 412, Pasadena CA 91105 

Q: Do you take custom orders?
A: Yes! We specialize in cakes, pastries, and event desserts. Whether it's a birthday, baby shower, or brand event (yes, we've made cakes for celebs!), fill out our custom order form to get started.

Q: Do you offer custom florals or cake toppers?
A: We don’t offer customization on florals or toppers at this time. All flowers are hand-delivered weekly from an organic local source, and the selection changes with the seasons. While we thoughtfully pair florals to complement each cake, we’re unable to customize arrangements for individual events. If you have a specific floral vision, we recommend having your florist or designer add custom florals or toppers after picking up your cake.

Q: Do you offer scriptures for cakes?
A: Yes! We can definitely write a buttercream message on your cake for a $3 fee out of our select colors 

Q: How far in advance should I place my order?
A: We recommend placing custom orders at least 2–3 weeks in advance. Our calendar books up quickly, especially for weekends and holidays.

Q: Do you offer delivery?
A: Yes, we offer local delivery within the Los Angeles and Pasadena area for a fee. Delivery is subject to availability and we recommend placing your order as early as possible to secure your preferred date. 

Q: Do you make gluten-free, vegan, or allergy-friendly items?
A: We offer select gluten-free options, but our kitchen is not allergen-free. Please contact us directly with any dietary concerns and we’ll do our best to accommodate.

Q: Can I visit your shop to buy pastries daily?
Yes! Once our storefront opens, we will offer daily fresh pastries, coffee, and limited-edition treats.

Q: Do you cater for events and productions?
A: Yes! We love working with production teams and corporate clients. We offer both mobile drop-off service and on-set craft-style coffee + pastry setups.

Please email info@saltedbuttercompany.com for more info.

Q: What’s your most popular cake flavor?
A: It’s hard to choose, but our most popular flavors are buttermilk vanilla, original olive oil, and best selling moist chocolate cake!

Q: Do you ship nationwide?
A: Not yet—but we’re working on it! Sign up for our newsletter to be the first to know when nationwide shipping becomes available.

Q: Can I reschedule my order? 
Regular size orders may be rescheduled up to 4 days before the event.

Q: Can I cancel my order for a refund?
All sales are final and non-refundable.
Regular-sized orders may be canceled up to 4 days before the event.
Large catering orders and custom specialty orders cannot be canceled under any circumstances.